C&I Tech and TELUS make a great team!

C & I Technologies Inc. is an organization that commits itself to client satisfaction and retention; a place where people strive to make a difference in our clients’ businesses, and where we recruit and train only the best people to hold on to that tradition. We take pride in conducting business in a professional manner with customer care and quality of service as the backbone of our philosophy. We like to have fun but we work hard, because staying on top requires continuous improvement, creativity, and dedication.

 

Join The Team!

As a new member of the C&I team you will be immersed in a world of new technology and continuous learning. Successful employees possess the following attributes:

 

  • Interest in technology. Here at C & I Technologies you are immersed in the Information Technology (IT) field, whether it’s computer solutions or TELUS mobility business solutions. Your ability to thrive in a technical environment is key to your success.
  • Excellent communication skills. The ability to listen and articulate well when communicating both internally with staff and externally with clients is fundamental to the team at C&I.
  • Positive attitude and energetic. C & I Technologies has friendly staff members and welcomes customers with a smile.
  • Relationship Builder. The backbone of our philosophy is customer care. A part of this customer care is building relationships as a means of offering superior service.
  • Dedication and commitment. Most important to C & I Technologies is to see that an employee takes ownership of his or her work and commits to achieving outstanding results.

Talk to our Team

Current Opportunities

Corporate Client Support

Corporate Client Support – TELUS Business Solutions

Location: Guelph/Kitchener

Salary: $30-35k

Bonus: quarterly

Business Hours: Monday-Friday 9am-5pm

Are you a client-focused, task-oriented, technically inclined person who thrives in an ever-changing environment of continuous learning? We have an exciting opportunity for an energetic, team oriented individual to join the team in our Guelph office.

The main objective of the Corporate Client Support Representative is to provide high-end customer service, account maintenance, and sales support to the B2B Sales team and their clients.

Requirements

  • Positive Attitude, Punctuality & Reliability
  • Extraordinary client service skills and a commitment to provide an unparalleled client experience
  • The ability to work under tight deadlines with minimal supervision in a fast-paced dynamic environment that demands quality, creativity and consistency
  • Excellent written, verbal and presentation skills
  • Intermediate level comfort with general office/business applications, i.e. word, Excel, outlook & POS applications, web tools etc
  • Demonstrated time management and organizational skills
  • High integrity and business ethics; accountable – takes clear ownership and delivers on commitments
  • Ability to perform well in a team environment, with a spirit that looks to support the team by sharing tasks and responsibilities’ to meet the demands of the business.

Key Job Duties:

  • Demonstrate professional communication skills both in person and over the telephone.
  • Process client activations, swaps, upgrades, account modifications and complete necessary documentation and contracts
  • Process client repairs & trade-ins for retail as well as B2B clients as needed
  • Participate in sales order implementation including: Project creation, project monitoring, data collection, data entry, product preparation, and shipping.
  • Provide administrative support to Sales Manager, Account Managers, and other staff as required.
  • Inventory management and stock reconciliation duties
  • Ensure accurate invoicing of all sales transactions
  • Complete daily reports including cash total, inventory, etc. as needed.
  • Answer and direct phone calls to appropriate staff members.
  • Monitor general office appearance, merchandizing, general order & cleanliness.
  • Practice continuous learning in order to remain up to date on new technology, products and promotions.

Please send your resume to hr@citechnologies.com

Client Lifecycle Specialist

Client Lifecycle Specialist – TELUS Business Solutions

Employer: C&I Technologies Inc.

Compensation: Salary + Bonus

Business Hours: Monday – Friday 9 am – 5 pm

 

Overview

Are you a client-focused, task-oriented, technically inclined person who thrives in an ever-changing environment of continuous learning? We have an exciting opportunity for an energetic, career-driven individual to join the high-performing team in our beautiful Kitchener office.

The Client Lifecycle Specialist is responsible for managing and maintaining a portfolio of existing client accounts; building relationships through regular touch points; and generating revenue by actively seeking referral business, account renewals, account add-ons, and through the introduction of new products and services.

Responsibilities

  • Manage, maintain, and develop new business within existing client base
  • Maintain consistent, regular communication with clients to ensure client satisfaction with solutions and service.
  • Manage client data in CRM, ensuring all communications are logged, information is accurate and documents are attached.
  • Operate as the lead point of contact for assigned clients
  • Actively pursue re-contracting, data upgrades and add-ons
  • Bill analysis and rate plan changes
  • Troubleshooting and support
  • Assist with high severity requests or issue escalations as needed
  • Negotiate and secure sales opportunities on the behalf the client base in relation to TELUS services.
  • Provide assistance to retail clients as required
  • Identify growth opportunities as it relates to new TELUS solutions, and collaborate with the Business Development team to ensure growth attainment
  • Conduct a needs analysis and determine prospects pain points to determine how the TELUS solution will speak to those needs.
  • Administrative responsibilities related to the sales cycle such as proposal writing, bill analysis & other related communication

 

Desired Skills & Experience

  • College or University education in Business, Communications or related field
  • Experience in the telecommunication, wireless, or other technology driven industry
  • Demonstrated ability to meet and/or exceed determined sales and activity quotas.
  • Ability to build rapport quickly over the telephone
  • Excellent client service skills
  • Excellent written and verbal communication skills.
  • Ability and patience to simplify and explain wireless technology to both the non-technical and technical person
  • Proficient in MS Office products (Excel, Word, MS Outlook)Experience with CRM
  • Software

Please send your resume to hr@citechnologies.com

Telus Account Executive

C&I Tech and TELUS make a great team!

For over two decades, C&I Technologies has provided information technology and communications solutions to business clients across Southwest Ontario.

C&I Technologies is an organization that commits itself to client satisfaction and retention; a place where people strive to make a difference in our clients’ businesses, and where we recruit and train only the best people to hold on to that tradition. As a TELUS Business Excellence Platinum Partner, we are on a mission to enable businesses to be more successful through the use of wireless & telecommunication solutions geared to support mobile employees. We like to have fun but we work hard, because staying on top requires continuous improvement, creativity, and dedication.

Company Culture & Perks

  • Immerse yourself in a world of new technology & continuous learning
  • Friendly team environment
  • Business Hours: Monday-Friday, 9am-5pm
  • Cellular data device with full voice & data plan
  • Business equipment allowance
  • Quarterly Bonus & incentive programs
  • Employee Health Spending Account/Benefits Program
  • Dedication to a healthy work/life balance

 

Job Title: Account Executive

Employer: C&I Technologies Inc.

Department: TELUS Business Solutions

Locations: Stoney Creek, London, Kitchener

  • Are you spirited, self-motivated; the kind of person who always has a different view of the world, and loves to debate?
  • Are you passionate about new technologies?
  • Are you fun to be around and do people seek your guidance?
  • Are you at home uncovering problems and opportunities, and then recommending solutions?
  • Do you enjoy talking about money?

If so, you could be one of our next President’s Club stars!

Position overview:

The primary objective of the Account Executive is to drive sales of the TELUS suite of business solutions within the SMB marketplace, through developing the account strategy, executive relationship management and negotiations.

Desired Skills:

  • Can and will invest time meeting, nurturing and acquiring new customers
  • Confident to teach the client something new or challenge their thinking.  Able to offer insight.
  • Deliver information and ideas to help customers compete, save money or make money in ways they didn’t know were possible
  • Tailoring discussions to build consensus among decision makers to address the specific quantifiable results that each individual customer wants to achieve
  • Able to take control and not be deterred by hesitation from customers, especially important when it comes to conversations about the commercial value of a deal
  • Adept at managing constructive tension throughout the sales process and proven success in earning customer loyalty
  • Can manage a customer life cycle through acquisition, growth and retention
  • Attention to detail, processes and systems designed to enable and support your success
  • Invests in continuous learning
  • Tech and social media savvy

Experience:

  • College or University degree or relevant business experience
  • 2+ years B2B sales experience
  • Technology and/or a solution selling background is an advantage
  • Track record of achievement through education, community and business
  • Proficiency with MS Office applications and customer relationship management systems
  • Excellent communications skills including proposal development, presentations and networking

Please send your resume to hr@citechnologies.com

Talk to our Team